Privacy Statement

Valid as of December 26, 2020

At Somners we are committed to protecting your privacy while you visit our websites and use our products and services. You can travel throughout most of our website network without giving us any information about yourself. Sometimes we may ask you for information so that we can provide a service you request, such as making a purchase, or requesting customer service assistance. This privacy statement explains how we protect your privacy and our collection and use of the information you provide.

Somners adheres to Europe's General Data Protection Regulation (GDPR).

Websites this privacy statement applies to

The Somners network spans a number of websites. This privacy statement applies to all Somners websites that link to it. To read the privacy statements for other websites we operate that may be covered by a different privacy statement, please refer to the 'Privacy Statement' links located on those sites.

Collection of personal information

We will ask you when we require personal information from you. No personally identifying information will be gathered about you without your consent. When you supply us with information, it may be stored in a database or other storage medium. You can change or remove the information we hold about you at any time by contacting us.

Use of personal information

Whenever we ask you to provide us with personal information, we will explain what the information will be used for. Once we obtain your information, if applicable, it may be stored on one or more databases/files with security features.

We will not disclose your information to third parties without your consent except to the extent that we have hired a company to act on our behalf to provide a postal, product ordering, IT, support, call centre, or other relevant service. In this situation, we will only provide those companies with the information they need in order to deliver the service.

We will only disclose your personal information to a third party if required to do so by law or in the belief that such action is necessary to either (a) defend the rights, interests or property of our company, related companies or our suppliers; or (b) protect the safety of users of our services or (c) to protect the public.

We will not use the information you provide us with to communicate with you except if we are required to do so by law, in order to fulfil any obligation we have to you as a customer, or under the following four circumstances 1) where the purpose of you providing us with that information was for us to contact you; 2) you made a purchase from us, at which stage you may receive confirmation emails after your purchase to confirm your order and provide you with information about it; 3) in the event that we believe there was a problem with an order or subscription, whether completed or pending; or 4) if we discover an urgent issue related to the product or service you purchased, and we deem it necessary to contact you.

Service usage

The IP address and other identifiers of the device(s) you use to access Somners systems may be used for the purpose of providing the service to you. This may include identifying the territory you reside in, so you receive relevant content licensed for that region.

Storage of personal information

Information you provide to us may be stored on servers, customer service infrastructure, backup systems, and failover systems located in Australia and overseas, including but not limited to the United States, Singapore, Hong Kong and Europe. Somners and our third party IT service suppliers have made every reasonable effort to ensure the protection of all data on these systems.

Intellectual property protection and fraud prevention

Subject to applicable law, Somners may record/monitor traffic on its website(s) for the purposes of preventing illegal activities. Any activity which appears to be suspicious or illegal may be forwarded to law enforcement agencies.

Contact forms and/or email submissions

Some pages on our websites contain forms that allow you to contact/submit information to Somners. As part of the form submission, your computer's IP address and Web browser information may also be sent. This information is used for the sole purpose of supplying customer service.

Links to third party websites

Some of our webpages may link to websites owned and operated by third parties. These websites are governed by their own privacy statements (if applicable). As Somners does not have control over these sites, it does not take any responsibility as to the nature and content of those sites.

Online ordering

When making purchases online, the processing of your transaction will involve a reputable third party which has been selected and authorized to do so by Somners. These online transactions may be subject to an additional privacy statement available from that provider's website.

Cookies and traffic analysis

Cookies and Web beacons may be used to enable third party serving of ads on some websites that are operated by Somners. You can delete cookies at any time using your Web browser's 'Remove cookies' feature. Some of our sites serve Google ads which use DART cookies to display ads based on your visit(s) to our sites and other sites on the Internet. Web users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Some online ordering forms which are operated on our behalf by authorised third parties may use cookies for the purpose of completing your order; please refer to their applicable privacy statement for further information.

Modifications to this statement

Somners will occasionally update this privacy statement so that it complies with any changes to our site.

If you have any further questions, comments, require further clarification, or you wish to change or remove any information you have provided to us, please contact us.

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